Privacy Policy

Effective Date: April 12, 2025

1. Who We Are

Our website address is:
https://mindbodypivot.com/

This policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

We may collect personal information through various means, including when you use our website, contact us, sign up for services, or interact with our advertising. This information may include:

• Contact Information: Name, email address, phone number (if provided, e.g., via contact forms or for SMS communications).
• Technical Information: IP address, browser type and settings, device type and settings, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
• Usage Information: Information about how you interact with our website, services, and advertisements, including pages visited, time spent on pages, links clicked, and search queries.
• Comment Data: If you leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection. An anonymized string (hash) created from your email address may be provided to the Gravatar service (Privacy Policy: https://automattic.com/privacy/) to see if you are using it. Approved comments may display your profile picture publicly.
• Information for Specific Services: Information required to provide services like couples counseling, neurofeedback, or KAP, which is subject to stricter confidentiality rules outlined in our service agreements and HIPAA Notice of Privacy Practices (if applicable).

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels) to operate our website, analyze usage, and support our advertising efforts.

• What are Cookies? Cookies are small data files stored on your browser or device. They may be session cookies (deleted when you close your browser) or persistent cookies (remain until deleted or expired).
• Functional Cookies: These are necessary for the website to function properly (e.g., remembering login status, facilitating navigation). If you visit our login page, a temporary cookie checks if your browser accepts cookies (no personal data, discarded on close). Login cookies save login info (last two days) and screen display choices (last a year). Selecting “Remember Me” persists login for two weeks. Editing/publishing an article sets a cookie indicating the post ID (expires after 1 day).
• Analytics Cookies: We may use third-party analytics services (like Google Analytics) that use cookies to collect information about website usage (pages visited, time spent, etc.) to help us understand traffic patterns and improve our site. This data is often aggregated and anonymized.
• Advertising Cookies & Pixels: We may use cookies and pixels from third-party advertising partners like Google Ads and Meta (Facebook/Instagram) for advertising purposes. These technologies help us:
  • Measure the effectiveness of our advertising campaigns.
  • Show you relevant advertisements on other websites and platforms (remarketing/retargeting) based on your past visits to our site or shared characteristics with other visitors.
  • Understand interactions with our ads.
  • These partners may collect information such as your IP address, browser/device identifiers, and website activity.
• Your Choices Regarding Cookies:
  • Most browsers allow you to control cookies through settings. You can usually block or delete cookies, but this may impact website functionality.
  • You can opt out of personalized advertising from Google by visiting Google’s Ad Settings: https://adssettings.google.com/
  • You can opt out of interest-based advertising from many third-party networks through the Network Advertising Initiative (NAI) opt-out page: https://optout.networkadvertising.org/
  • Meta provides ad preferences settings within its platforms.
  • For more information on Google’s use of data, visit: How Google uses information from sites or apps that use our services.

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing and improving our website and services.
• Responding to your inquiries and requests.
• Detecting and preventing spam and security threats.
• Analyzing website usage and trends.
• Communicating with you (including SMS messages if you opt-in).
• Delivering relevant advertising on our site and third-party platforms (subject to your choices).
• Complying with legal obligations.

5. SMS Communications (Text Messaging)

If you choose to provide your phone number for SMS communications (e.g., appointment reminders, service updates, or optional marketing alerts), the following applies:

• Consent: We will obtain your explicit consent (e.g., via a checkbox on a form) before sending you marketing-related SMS messages. For non-marketing messages like appointment reminders, consent may be implied by providing your number for that purpose, but we will be clear about the type of messages you will receive.
• Purpose: We will only use your phone number to send messages for the specific purpose(s) you agreed to.
• Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You may receive a final confirmation message after opting out. For help, reply “HELP”.
• Frequency: Message frequency may vary depending on the service or updates.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• Sharing: We do not sell or share your phone number with third parties for their own marketing purposes. We may share your number with our SMS service provider solely for the purpose of sending the messages you requested.

6. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). This content behaves as if you visited the other website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that website. We encourage you to review the privacy policies of these third-party websites.

7. Who We Share Your Data With

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., website hosting, spam detection, SMS delivery). These providers are obligated to protect your information and use it only for the services requested.
• Advertising Partners: As described in the “Cookies and Tracking Technologies” section, we may share technical and usage data (often pseudonymized or aggregated) with advertising partners like Google and Meta to facilitate advertising services.
• Legal Requirements: If required by law, regulation, legal process, or enforceable governmental request (e.g., subpoena).
• To Protect Rights: If we believe disclosure is necessary to protect the rights, property, or safety of our practice, our clients, or the public.
• Password Resets: If you request a password reset, your IP address will be included in the reset email.

8. How Long We Retain Your Data

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
• Other Data: We retain other personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including HIPAA requirements for health information, if applicable), resolve disputes, and enforce our agreements. Data collected for advertising purposes is typically retained according to the policies of our advertising partners or until you opt-out.

9. What Rights You Have Over Your Data

Depending on your location and applicable law, you may have rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate personal data.
• Deletion: You can request that we erase personal data we hold about you, subject to certain exceptions (e.g., data we are obliged to keep for administrative, legal, security, or health record purposes).
• Opt-Out of SMS: You can withdraw consent for SMS messages at any time by replying STOP.
• Opt-Out of Targeted Advertising: You can opt-out of the use of cookies for targeted advertising using the links provided in the “Cookies and Tracking Technologies” section.
• Comments/Accounts: If you have an account or have left comments, you can request an exported file of your data or request erasure (subject to exceptions).

To exercise these rights, please contact us using the information below.

10. Where Your Data Is Sent

• Visitor comments may be checked through an automated spam detection service.
• Data may be processed by service providers located in the United States or other countries.
• Data shared with advertising partners like Google and Meta may be processed according to their global data practices.

11. Media

If you upload images to the website (e.g., via comments), avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

12. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no internet transmission or electronic storage is 100% secure.

13. Children’s Privacy

Our services are generally not directed to individuals under the age of 18 (or applicable age of majority). We do not knowingly collect personal information from children without appropriate parental consent where required by law (e.g., COPPA). If you believe we have inadvertently collected information from a child, please contact us to request deletion.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us via email at: [email protected]